The Magic Fluke Co. products are warranted to the original purchaser to be free from defects in material and workmanship under normal use for a period of three years from the date of manufacture. This warranty shall be invalid if the product is damaged as a result of misuse, abuse, neglect, alteration, or repair by anyone other than our own production facility.
Any products found to be defective within the period will be repaired or replaced at the option of The Magic Fluke Co. without charge.
Generally repairs are shipped within two business days of receipt by UPS ground or USPS priority mail unless otherwise specified.
Any instrument bought through The Magic Fluke Co. may be returned within 10 days of receipt for a refund. The purchase price including taxes will be refunded once the instrument is returned in new condition, minus a 4% credit card processing fee. Shipping charges will not be refunded.
If your instrument was built to order, a 15% restocking charge may apply. Custom one-of-a-kind designs cannot be returned for a refund. Instruments must be in new condition and packed in the original box and packing material. Call or email us for shipping instructions.
If an instrument is received damaged, and it appears to be have been damaged during shipping, notify the shipper immediately, save all packing material and contact us.
If you would like to cancel within 24 hours of placing your order, we will not process your credit card and your entire balance will be refunded to you. After 24 hours, your order may be cancelled at any point before shipping and your total refunded minus a 4% credit card processing fee.